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International airport has not lost single piece of luggage for thirty years



While countless airports have acquired certain reputations, these often lamentable labels—spanning costly parking, interminable queues, and exorbitantly priced eateries—hardly inspire joy or serve as an auspicious kickoff or conclusion to one’s travels.

Conversely, some global transit hubs operate with remarkable efficiency, transforming the pre-flight wait into a period of tranquil anticipation, safeguarded by consummate professionals.

Notably, Kansai International Airport in Japan stands as a paragon of operational excellence. Since its inauguration in September 1994, the airport has maintained an unblemished record in luggage management, reputedly rendering a lost and found department superfluous.

Travelers from Osaka, Kyoto, and Kobe depend on this bustling nexus not just for its logistical prowess but for its flawless luggage handling—a point of pride echoed by countless testimonials.


Photo: unsplash.com/gohrhyyan

SkyTrax, a prominent British aviation authority, has consistently lauded Kansai, highlighting its impeccable record across eight different citations particularly emphasizing its virtually nonexistent luggage mishaps.

As Kansai approaches its 30th anniversary, the airport is not only commemorating three decades of seamless service but also celebrating an era devoid of the luggage losses that plague so many travelers' plans.

Despite this, Kenji Takanishi, a spokesperson for the airport, downplays their exceptional track record. He describes their ground handling staff's efforts as routine, albeit their practices suggest anything but.

At Kansai, small teams ensure a brief chain of custody for each suitcase, adhering to meticulously crafted manuals that dictate precise handling instructions for each airline. This careful attention to detail minimizes the risk of damage and maximizes efficiency.

Moreover, the communication among staff members is exemplary; they swiftly address any discrepancies that arise, ensuring no bag is left behind in their vast, £15 billion facility.

Their ambitious goal is a swift 15-minute turnaround for luggage from the cargo hold to the baggage claim, enhanced by the thoughtful orientation of suitcase handles to expedite passenger retrieval. In inclement weather, the staff even dry off luggage before returning it to the carousel.


Photo: unsplash.com/mrlargefoot

For passengers with bulkier items, such as prams or sports equipment, these are hand-delivered to ensure their condition remains pristine.

Takanishi remarks on their commitment to gracious and precise service, reflecting the diversity and expectations of their international clientele.

Annually, Kansai handles upwards of 30 million travelers and 11 million pieces of luggage, a testament to their substantial yet superbly managed workload.

This narrative of teamwork and meticulous attention to detail not only sets Kansai apart but also challenges the chaotic norm often associated with airport experiences, proving that order and efficiency can indeed redefine the standards of air travel.