Passengers traveling from Madrid to Dallas–Fort Worth made an unexpected stop in New York on October 6 after most of their aircraft’s restrooms became unusable.

American Airlines Flight 37 diverted to John F. Kennedy International Airport with just two of its eight lavatories still functioning. The aircraft landed safely and later continued to Texas following a maintenance inspection, according to the airline.

The scale of the problem became clear during an exchange between the flight crew and air traffic control. In communications captured by LiveATC.net, the pilot confirmed that only two toilets remained available. The Federal Aviation Administration also attributed the diversion to the shortage of working lavatories.

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While a restroom malfunction may sound like a minor inconvenience, limited facilities can create significant difficulties on a long international journey.

Speaking to Fox News Digital, retired airline captain and aviation expert Steven Arroyo explained that passenger comfort and hygiene were major considerations in this case. He also pointed to the potential safety problems created by passengers gathering in restroom queues, particularly when the seat belt sign requires them to return to their seats.

Arroyo added that an international diversion involves practical considerations on the ground. An airport such as JFK provides customs and immigration facilities as well as access to maintenance support.

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American Airlines apologized for the disruption to passengers’ plans. Although the flight eventually resumed its journey to Dallas–Fort Worth, the unscheduled stop turned the transatlantic trip into a longer travel day.